Help Center

 

Product - BIG NERO (NARROW)
How many BIG NERO (NARROW) fixtures can I connect?
A maximum of 4 BIG NERO (NARROW) fixtures can be connected to one HUB-50, while the maximum for the HUB-100 is 7 BIG NERO (NARROW) fixtures. A maximum of 9 fixtures can be connected to the SMART HUB-150. Make sure to divide them among 2 or 3 cable outlets. The BIG NERO (NARROW) can only be connected to a 10/2 cable with a maximum length of 40 meters.
View all
Product - Easy-Lock
Does the cable connector (CC-2) or Easy-Lock need to be protected from water?  
No, this is not necessary. The cable connector (CC-2) and Easy-Lock connector can be placed on or under the surface. The special gel protects the connection from moisture and other external influences. Read more about this on the Installation Tips page.
View all
Product - HUB-50 & HUB-100
How do I install the transformer?
The Installation Tips page contains all necessary information on installing our transformers. Select the relevant transformer and download the manual for more information. We emphasize that all HUB transformers must always be mounted in a covered space that is not exposed to rain or snowfall. If this is not possible, use a (SMART) HUB PROTECTOR. Following all instructions correctly will contribute to an even longer service life of the products that come with a five-year warranty.
Does the motion detector also function during the day?
The HUB 50/100 transformers are fitted with a light sensor that switches the lighting on automatically after dark. The SMART HUB-150 is not fitted with a light sensor, but has a built-in astronomical clock that activates the lighting once the sun goes down. The MOVE motion detector for the HUB-50/100 uses a light sensor and therefore is not activated during the day. The SMART MOVE motion detector for the SMART HUB-150 is fitted with its own light sensor. In other words, all in-lite motion detectors only function in the dark. Read more about this on the Installation Tips page or see the manual for the transformer in question.
How do I set the timer on the transformer?
The HUB-50 and HUB-100 are equipped with touch operation for setting the timer. The SMART HUB-150 timer can only be set using the in-lite app (available for iOS and Android). See the transformer manual for more information.
How do I connect the light sensor?
The HUB-50 and HUB-100 transformers are equipped with a mini-connector for the light sensor. Install the light sensor outdoors where there is direct sunlight, but do not let it be influenced by unnatural light sources in order to guarantee proper functioning. The SMART HUB-150 is equipped with an astronomical clock and switches the lighting on automatically once the sun goes down. See the transformer manual for more information.
Can I replace the light sensor?
Yes, the light sensor can be replaced. The light sensor is available from our dealers. You can also watch this video.
Can I extend the light sensor?
Yes, the light sensor cable can be extended using special extension cords that are available in sizes of 1, 2 and 3 meters. We recommend extending no more than 4 meters using as few extension cords as possible.
How many cm of cable are connected to the light sensor?
The standard length of the light sensor cable is 1 meter and, if needed, special extension cords are available in sizes of 1, 2 and 3 meters. We recommend extending no more than 4 meters using as few extension cords as possible. You can also watch this video.
How do I connect the cable to the transformer?
The HUB-50/100 is equipped with two easy click connections. Strip a few cm from one end of the cable and place two cable ends next to each other. Strip around 8 mm from both cable ends using a cable stripper. Next, twist together the copper wires so that there are no loose wires. Click the Easy-Connect clip for the cable entry open and place one cable end in the entry. Secure the cable by pushing down the Easy-Connect clip and pull slightly on the cable to check whether it is securely in place. Do the same with the other cable end. If desired, you can connect a second cable to the transformer. Both cables will be controlled jointly by the transformer. The SMART HUB-50/100 is equipped with three easy click connections. If desired, you can connect a second and/or third cable to the transformer. The cables can be controlled separately using the in-lite app. See the manual for detailed instructions. To connect the cable to a CB type transformer, you will need to use cable lugs, which come with this type of transformer. Important: Did you buy an in-lite cable with cable lugs and want to connect the cable to the HUB-50/100 or SMART HUB-150? Cut off the cable lugs entirely and strip the cable as described above or see the manual for the transformer.
Can two cables fit in one connection?
The HUB-50/100 transformers have two cable outlets, each of which is used for one ground cable, while both are controlled jointly. The SMART HUB-150 has three cable outlets that can be controlled separately using the in-lite app. It is not possible to attach two cables to one outlet. If desired, a CC-2 cable connector can be used to create branches on the main line. A cable plan is essential when installing the ground cable. Read more about this in our blog. The CB transformers have one cable outlet and it is not possible to connect two cables to it.
How many VA is the transformer?
The maximum capacity of the HUB-50 is 50 VA. The HUB-100 can handle up to 100 VA, while the SMART HUB-150 can be used for a maximum of 150 VA in lighting. You can determine the appropriate (number of) transformers by adding up all the VA values of the lighting in the yard. The VA value of each fixture can be found on the packaging and in the installation manual for that fixture. Read more about this in our blog.
View all
Product - in-lite app
If I change the name of my yard, won't it change on the phone/tablet of everyone I share the yard with?
That is correct. Anyone can decide the name for the yard, even if shared with others using the app. A landscaper, for example, may give the yard a name that is relevant for his work, while the owner can give the yard a different name.
The connection fails often, even though it is possible to reconnect each time. How can I improve the connection?
Try the following tips: 1. Reduce the distance to the installed (and previously connected) SMART HUB-150. 2. Disconnect any devices that are connected unnecessarily. 3. Make sure the Bluetooth connection is not disrupted by a material like metal or a microwave or Wi-Fi router.
How do I set routines in the in-lite app?
Different routines can be set in the in-lite app. See the manual for the in-lite app.
What is the total distance in meters of the connection to the SMART HUB-150?
The SMART HUB-150 is controlled with your smartphone or tablet at a distance of up to tens of meters. Subsequent SMART 150-HUBs may enable a larger distance between the SMART HUBs of several hundred meters.
Does the SMART HUB-150 work with Wi-Fi?
The transformer connects to your smartphone or tablet using Bluetooth Low Energy.
What kind of smartphone or tablet do you need to operate the SMART HUB-150?
The minimum required version for iOS devices is iOS 11.0. The minimum required version for Android devices is Android 5.0.
Can I use the app to control the lights individually?
The in-lite app makes it possible to control 3 cable outlets on the transformer separately. It is not possible to control multiple fixtures on a single line separately.
Can multiple SMART HUB-150 transformers be controlled with one app?
It is possible to operate several SMART HUB-150s with the in-lite app. It is even possible to control several outdoor spaces.
Can I share the app with my family?
The app settings can be shared using a special share function. Multiple devices can then operate the lighting. See the manual for the in-lite app.
What does the in-lite app cost?
The in-lite app is available free of charge in the Google Play Store and Apple App Store.
View all
Product - Cable
How do I connect the cable to the transformer?
The HUB-50/100 is equipped with two easy click connections. Strip a few cm from one end of the cable and place two cable ends next to each other. Strip around 8 mm from both cable ends using a cable stripper. Next, twist together the copper wires so that there are no loose wires. Click the Easy-Connect clip for the cable entry open and place one cable end in the entry. Secure the cable by pushing down the Easy-Connect clip and pull slightly on the cable to check whether it is securely in place. Do the same with the other cable end. If desired, you can connect a second cable to the transformer. Both cables will be controlled jointly by the transformer. The SMART HUB-50/100 is equipped with three easy click connections. If desired, you can connect a second and/or third cable to the transformer. The cables can be controlled separately using the in-lite app. See the manual for detailed instructions. To connect the cable to a CB type transformer, you will need to use cable lugs, which come with this type of transformer. Important: Did you buy an in-lite cable with cable lugs and want to connect the cable to the HUB-50/100 or SMART HUB-150? Cut off the cable lugs entirely and strip the cable as described above or see the manual for the transformer.
Can two cables fit in one connection?
The HUB-50/100 transformers have two cable outlets, each of which is used for one ground cable, while both are controlled jointly. The SMART HUB-150 has three cable outlets that can be controlled separately using the in-lite app. It is not possible to attach two cables to one outlet. If desired, a CC-2 cable connector can be used to create branches on the main line. A cable plan is essential when installing the ground cable. Read more about this in our blog. The CB transformers have one cable outlet and it is not possible to connect two cables to it.
Can I connect a different type of cable to the different cable outlets?
A different cable (14/2 or 10/2 cable) can be connected to every output (connection) on the transformer.
What is the maximum cable length?
We have two types of cables in our product range, the 14/2 and the 10/2. The 14/2 cable is used for linear installation with a maximum cable length of 40 meters. The 10/2 cable is used for linear installation with a maximum cable length of 80 meters. To determine whether you have exceeded the maximum cable length, calculate the length from the transformer to the end of the cable. This also applies to any branches. Each cable end may not be any further than 40 or 80 meters from the transformer. All values apply to a single cable outlet.
What is a branch?
A CC-2 cable connector lets you attach a second cable to the first cable. It can be added to the end of the first cable, but can also be attached halfway along the cable to let you reach a different area of your yard. Always keep in mind the maximum cable lengths. Only create a branch using the same type of cable.
Can I use a use a loop system, with one end in port 1 and the other in port 2?
No, this is not a good idea. This will cause a system failure. The cables may only be installed linearly, though you can always create branches in the cable.
What is the difference between the 14/2 and 10/2 cable? 
There are two types of cables in the product range, the 14/2 and the 10/2. The numbers indicate the thickness from the copper inside the cable. The 10/2 cable contains more copper than the 14/2 cable, which is almost impossible to see from the outside. A cable with a higher quantity of copper makes it possible to install fixtures over a longer distance. That is why the 14/2 cable enables a maximum cable length (with linear installation) of 40 meters, while the 10/2 cable enables a maximum cable length (with linear installation) of 80 meters. Want to learn more about the linear installation of the cable? See our blog on cables.
View all
Product - Light sensor
How do I connect the light sensor?
The HUB-50 and HUB-100 transformers are equipped with a mini-connector for the light sensor. Install the light sensor outdoors where there is direct sunlight, but do not let it be influenced by unnatural light sources in order to guarantee proper functioning. The SMART HUB-150 is equipped with an astronomical clock and switches the lighting on automatically once the sun goes down. See the transformer manual for more information.
Can I replace the light sensor?
Yes, the light sensor can be replaced. The light sensor is available from our dealers. You can also watch this video.
Can I extend the light sensor?
Yes, the light sensor cable can be extended using special extension cords that are available in sizes of 1, 2 and 3 meters. We recommend extending no more than 4 meters using as few extension cords as possible.
How many cm of cable are connected to the light sensor?
The standard length of the light sensor cable is 1 meter and, if needed, special extension cords are available in sizes of 1, 2 and 3 meters. We recommend extending no more than 4 meters using as few extension cords as possible. You can also watch this video.
View all
Product - MOVE
Does the motion detector also function during the day?
The HUB 50/100 transformers are fitted with a light sensor that switches the lighting on automatically after dark. The SMART HUB-150 is not fitted with a light sensor, but has a built-in astronomical clock that activates the lighting once the sun goes down. The MOVE motion detector for the HUB-50/100 uses a light sensor and therefore is not activated during the day. The SMART MOVE motion detector for the SMART HUB-150 is fitted with its own light sensor. In other words, all in-lite motion detectors only function in the dark. Read more about this on the Installation Tips page or see the manual for the transformer in question.
How many cables come with the MOVE motion detector?
The MOVE motion detector for the HUB-50/100 transformers comes with a two-meter cable, but can be extended to up to 22 meters using one or more MOVE EXT CORD 5 MTR.
Can I extend the MOVE cable?
The MOVE motion detector comes with a two-meter cable, but can be extended to up to 22 meters using one or more MOVE EXT CORD 5 MTR.
Can I connect the motion detector to other devices?
No, this is not possible. The MOVE motion detector was developed specially for use with the HUB-50/100, while the SMART MOVE motion detector was developed for the SMART HUB-150.
Does the motion detector work automatically once connected?
Yes, the MOVE motion detector for the HUB-50/100 is active if set to light/dark and/or motion detector. The SMART MOVE motion detector for the SMART HUB-150 must be charged for around three hours in direct daylight before being used for the first time. You use the in-lite app to add the SMART MOVE and configure the settings. For more information, see the manual.
How can I check whether I connected the motion detector properly?
The time setting of the MOVE motion detector is shown on the touch screen of the HUB-50/100 if the motion detector has been connected correctly. The SMART MOVE motion detector for the SMART HUB-150 transformer is operated and controlled using the in-lite app. For more information, see the manual.
How do I set the time on the motion detector?
You set the time in the MOVE using the touchscreen on the HUB-50/100. You can choose from 1, 3 or 9 minutes. The lighting will stay on for the number of preset minutes when motion is detected in the dark. The SMART MOVE is set using the in-lite app. The number of minutes that the lighting stays on after movement is detected can be set by the minute, cable and routine. For more information, see the manual.
When is the motion detector active?
The SMART MOVE only functions in the dark. The number of minutes that the lighting stays on after movement is detected can be set by the minutes, cable and routine. The MOVE is active if set to light/dark and/or motion detector. It is possible to set the time period after which the lighting switches off after movement is detected to 1, 3 or 9 minutes. For more information, see the manual.
Can I connect the motion detector to more than one transformer?
It is possible to connect several wireless SMART MOVE motion detectors to one SMART HUB-150 transformer. A different time can be set in each of these. Once connected, they operate jointly in a mesh network. Several SMART HUB-150 transformers can also be connected to a single motion detector. This is NOT possible with the MOVE motion detector for the HUB-50/100 transformers. One transformer can be used with one motion detector and vice versa.
Can I connect several motion detectors to each other?
No, this is not possible with the MOVE for the HUB-50/100 transformers. One transformer can be used with one motion detector and vice versa. It is, however, possible to connect several wireless SMART MOVES to a SMART HUB-150 transformer. A different time can be set in each of these. Once connected, they operate jointly in a mesh network. Several SMART HUB-150 transformers can also be connected to a single motion detector.
View all
Product - SMART HUB-150
How do I set the timer on the transformer?
The HUB-50 and HUB-100 are equipped with touch operation for setting the timer. The SMART HUB-150 timer can only be set using the in-lite app (available for iOS and Android). See the transformer manual for more information.
How do I connect the cable to the transformer?
The HUB-50/100 is equipped with two easy click connections. Strip a few cm from one end of the cable and place two cable ends next to each other. Strip around 8 mm from both cable ends using a cable stripper. Next, twist together the copper wires so that there are no loose wires. Click the Easy-Connect clip for the cable entry open and place one cable end in the entry. Secure the cable by pushing down the Easy-Connect clip and pull slightly on the cable to check whether it is securely in place. Do the same with the other cable end. If desired, you can connect a second cable to the transformer. Both cables will be controlled jointly by the transformer. The SMART HUB-50/100 is equipped with three easy click connections. If desired, you can connect a second and/or third cable to the transformer. The cables can be controlled separately using the in-lite app. See the manual for detailed instructions. To connect the cable to a CB type transformer, you will need to use cable lugs, which come with this type of transformer. Important: Did you buy an in-lite cable with cable lugs and want to connect the cable to the HUB-50/100 or SMART HUB-150? Cut off the cable lugs entirely and strip the cable as described above or see the manual for the transformer.
Can two cables fit in one connection?
The HUB-50/100 transformers have two cable outlets, each of which is used for one ground cable, while both are controlled jointly. The SMART HUB-150 has three cable outlets that can be controlled separately using the in-lite app. It is not possible to attach two cables to one outlet. If desired, a CC-2 cable connector can be used to create branches on the main line. A cable plan is essential when installing the ground cable. Read more about this in our blog. The CB transformers have one cable outlet and it is not possible to connect two cables to it.
How many VA is the transformer?
The maximum capacity of the HUB-50 is 50 VA. The HUB-100 can handle up to 100 VA, while the SMART HUB-150 can be used for a maximum of 150 VA in lighting. You can determine the appropriate (number of) transformers by adding up all the VA values of the lighting in the yard. The VA value of each fixture can be found on the packaging and in the installation manual for that fixture. Read more about this in our blog.
How many watts is the transformer?
The output of the transformer is indicated in VA instead of watts (W) because this corresponds to the VA indication of our lighting. See the transformer manual for more information.
How many lights can be connected to the transformer?
The number of lights depends on the total installation value (VA) of the lighting you wish to connect. You can connect up to 50 or 100 VA in fixtures to the HUB-50/100, respectively, while the SMART HUB-150 can power up to 150 VA in fixtures. Important: The BIG NERO (NARROW) is an exception, as a maximum of four, seven and nine BIG NERO (NARROW) can be connected to the HUB-50, HUB-100 and SMART HUB-150, respectively, divided over two or three cable outlets. The BIG NERO (NARROW) can only be connected to a 10/2 cable with a maximum length of 40 meters. More information can be found on the page with installation tips or in our blog on the cable plan.
Can I also install the transformer outdoors?
We emphasize that all HUB transformers must always be mounted in a covered space that is not exposed to rain or snowfall and at a minimum height of 50 cm above the ground. If this is not possible, use a (SMART) HUB PROTECTOR. Following all instructions correctly will contribute to an even longer service life of the products that come with a five-year warranty.
Can the cables be switched on separately?
The HUB-50/100 transformers have two cable outlets, each of which is used for one ground cable and can only be controlled jointly. The SMART HUB-150 has three cable outlets that can be operated separately using the in-lite app (available for iOS and Android). A CC-2 cable connected can be used if desired to create branches on the main cable. A cable plan is essential when installing the ground cable. Read more about this in our blog.
What labels does the transformer carry?
The HUB-50/100 have been tested and approved by the TÜV and (C)UL for all applicable requirements and for use in Europe, Canada and the U.S. The SMART HUB-150 is tested and certified by the TÜV, (C)UL and KIWA for all applicable requirements and for use in Europe (CE), Canada (ISED) and the U.S. (FCC).
How do you reset the transformer?
It is only necessary in exceptional cases to reset the transformer. To reset the HUB-50/100, it must be switched off completely. If this does not solve the problem, remove the plug from the outlet and plug it in again after around 10 seconds. This type of transformer does not have a separate reset button. You reset the SMART HUB-150 by holding in the button on the right side (for at least 15 seconds) until the button starts flashing blue.
View all
Product - SMART MOVE
Does the motion detector also function during the day?
The HUB 50/100 transformers are fitted with a light sensor that switches the lighting on automatically after dark. The SMART HUB-150 is not fitted with a light sensor, but has a built-in astronomical clock that activates the lighting once the sun goes down. The MOVE motion detector for the HUB-50/100 uses a light sensor and therefore is not activated during the day. The SMART MOVE motion detector for the SMART HUB-150 is fitted with its own light sensor. In other words, all in-lite motion detectors only function in the dark. Read more about this on the Installation Tips page or see the manual for the transformer in question.
Does the motion detector work automatically once connected?
Yes, the MOVE motion detector for the HUB-50/100 is active if set to light/dark and/or motion detector. The SMART MOVE motion detector for the SMART HUB-150 must be charged for around three hours in direct daylight before being used for the first time. You use the in-lite app to add the SMART MOVE and configure the settings. For more information, see the manual.
How can I check whether I connected the motion detector properly?
The time setting of the MOVE motion detector is shown on the touch screen of the HUB-50/100 if the motion detector has been connected correctly. The SMART MOVE motion detector for the SMART HUB-150 transformer is operated and controlled using the in-lite app. For more information, see the manual.
How do I set the time on the motion detector?
You set the time in the MOVE using the touchscreen on the HUB-50/100. You can choose from 1, 3 or 9 minutes. The lighting will stay on for the number of preset minutes when motion is detected in the dark. The SMART MOVE is set using the in-lite app. The number of minutes that the lighting stays on after movement is detected can be set by the minute, cable and routine. For more information, see the manual.
When is the motion detector active?
The SMART MOVE only functions in the dark. The number of minutes that the lighting stays on after movement is detected can be set by the minutes, cable and routine. The MOVE is active if set to light/dark and/or motion detector. It is possible to set the time period after which the lighting switches off after movement is detected to 1, 3 or 9 minutes. For more information, see the manual.
Can I connect the motion detector to more than one transformer?
It is possible to connect several wireless SMART MOVE motion detectors to one SMART HUB-150 transformer. A different time can be set in each of these. Once connected, they operate jointly in a mesh network. Several SMART HUB-150 transformers can also be connected to a single motion detector. This is NOT possible with the MOVE motion detector for the HUB-50/100 transformers. One transformer can be used with one motion detector and vice versa.
Can I connect several motion detectors to each other?
No, this is not possible with the MOVE for the HUB-50/100 transformers. One transformer can be used with one motion detector and vice versa. It is, however, possible to connect several wireless SMART MOVES to a SMART HUB-150 transformer. A different time can be set in each of these. Once connected, they operate jointly in a mesh network. Several SMART HUB-150 transformers can also be connected to a single motion detector.
How do I install the motion detector?
The MOVE for the HUB-50/100 and the SMART MOVE for the SMART HUB-150 transformers are usually mounted at a height of two meters onto a wall or fence. For more information, see the manual.
Can I install the motion detector close to other devices?
This is possible in principle, with the exception of devices that emit considerable heat, such as the outlet of a high-efficiency boiler. The MOVE and SMART MOVE motion detectors are triggered by radiant heat.
Which side is the top of the motion detector?
The top of our products can be recognized by the in-lite logo. This logo should be easy to see.
View all

Back to top