Help Center

We have two types of cables in our product range, the 14/2 and the 10/2. The 14/2 cable is used for linear installation with a maximum cable length of 40 meters. The 10/2 cable is used for linear installation with a maximum cable length of 80 meters. To determine whether you have exceeded the maximum cable length, calculate the length from the transformer to the end of the cable. This also applies to any branches. Each cable end may not be any further than 40 or 80 meters from the transformer. All values apply to a single cable outlet.

The HUB-50/100 is equipped with two easy click connections. Strip a few cm from one end of the cable and place two cable ends next to each other. Strip around 8 mm from both cable ends using a cable stripper. Next, twist together the copper wires so that there are no loose wires. Click the Easy-Connect clip for the cable entry open and place one cable end in the entry. Secure the cable by pushing down the Easy-Connect clip and pull slightly on the cable to check whether it is securely in place. Do the same with the other cable end. If desired, you can connect a second cable to the transformer. Both cables will be controlled jointly by the transformer. The SMART HUB-50/100 is equipped with three easy click connections. If desired, you can connect a second and/or third cable to the transformer. The cables can be controlled separately using the in-lite app.

There are two types of cables in the product range, the 14/2 and the 10/2. The numbers indicate the thickness from the copper inside the cable. The 10/2 cable contains more copper than the 14/2 cable, which is almost impossible to see from the outside. A cable with a higher quantity of copper makes it possible to install fixtures over a longer distance. That is why the 14/2 cable enables a maximum cable length (with linear installation) of 40 meters, while the 10/2 cable enables a maximum cable length (with linear installation) of 80 meters. Want to learn more about the linear installation of the cable? See our blog on cables.

in-light lighting is connected to the cable using the in-lite Easy-Lock and mini-connector. The Installation Tips page contains a number of useful videos on how to connect our system. For specific installation instructions, see the installation advice and manual for the product concerned.

Absolutely. Use the WATERLOCK accessory. The WATERLOCK lets you repair cut fixture cables. To fix the cable, perform the following steps: 1. First make sure that the power supply to the cable is switched off. 2. Use small 4/6 mm² screw terminals no larger than 18 mm x 12 mm x 16 mm. 3. Cut the cable to size using cable cutters or a wire stripper. Is the cable damaged? Cut past the damaged section. 4. Use a fitting screwdriver to loosen the screws on one side of the screw terminal. 5. Insert the copper cable wire on one side of the screw terminal. 6. When connecting, make sure the entire copper wire is inside the screw terminal, so that only the plastic casing is visible. 7. Repeat steps 5 and 6 for the other cable. Important: Connect the right colors of the screw terminal together. 8. Tighten the screws again. 9. Place the screw terminal in the middle of the WATERLOCK. It is filled with gel to ensure a 100% waterproof connection. 10. Close the WATERLOCK securely, making sure you hear a “click”. Important: The WATERLOCK cannot be used to repair in-lite main cables (CBL 14/2 and CBL 10/2).

A CC-2 cable connector lets you attach a second cable to the first cable. It can be added to the end of the first cable, but can also be attached halfway along the cable to let you reach a different area of your yard. Always keep in mind the maximum cable lengths. Only create a branch using the same type of cable.

No, this is not a good idea. This will cause a system failure. The cables may only be installed linearly, though you can always create branches in the cable.

The number of lights depends on the total installation value (VA) of the lighting you wish to connect. You can connect up to 50 or 100 VA in fixtures to the HUB-50/100, respectively, while the SMART HUB-150 can power up to 150 VA in fixtures. Important: The BIG NERO (NARROW) is an exception, as a maximum of four, seven and nine BIG NERO (NARROW) can be connected to the HUB-50, HUB-100 and SMART HUB-150, respectively, divided over two or three cable outlets. The BIG NERO (NARROW) can only be connected to a 10/2 cable with a maximum length of 40 meters.

Check whether the lighting is connected properly to the cable. See the Installation Tips page, the installation advice for our products and the product manual. Test the Easy-Lock by replacing it with another (properly functioning) light. Still not working? Contact your landscaper or the dealer who sold you the product. They can also provide a new Easy-Lock.

The main cable or a branch has been punctured. If the main cable or a branch has been punctured, it is advisable to cut the cable completely. Depending on the situation, you can either reconnect the two cable ends using a cable connector (CC-2) or place an extra piece of cable using two cable connectors. Remember to always check the total output after a cable break. After installing one cable connector, the fixtures can handle a maximum of 50 VA. If you have connected more than 50 VA of fixtures, use an extra cable connector. When using two cable connectors, the maximum limit is 100 VA of lighting. Add cable caps to the ends for a tidy finish.

The specifications of each lamp can be found on the product page. If you scroll down to your product, you can expand the specifications and find more information about this specific fixture. For example, you can find the application, light direction and recessed depth.

Yes, all in-lite fixtures, from LED to halogen, can be combined in the system. For the best possible light output, consider the capacity of the transformer and maximum cable lengths. For more information, see the Installation Tips page and the manuals for our transformers and cables.

No, we do not have any fixtures in our range with a sensor. The HUB-50/100 transformers are equipped with a light sensor that switches the lighting on automatically when it's dark. The SMART HUB-150 uses an astronomical clock.

A number of our ground lights can be used in, for example, a driveway. See the selection of drive-over grong lights in our product overview.

Our blog provides instructions on making a cable plan.

Install the transformer light sensor in a location that is not influenced by artificial lighting, such as street lighting and car lights. Also see our Installation Tips page.

All in-lite fixtures are suitable for outdoor use. Fixtures with LED light sources are waterproof (also see the IP values for our products), but are not designed to be used permanently under water. Use our underwater spotlight instead.

There are several possible reasons why your lighting is blinking, either in full or in part. A single light is blinking. All links are blinking. If all connected lights are blinking, the transformer is most probably not receiving enough power. Insert the transformer plug into a different outlet (on a different breaker) and see if this helps. If not, remove the transformer plug from the socket and check whether the cable is connected to the transformer correctly. Depending on the type of transformer, watch the relevant installation video for connecting the cables. The lighting from a branch is blinking. If the lighting from a branch in the cable is blinking, the problem is most likely the cable connector (CC-2) that connects the branch to the main cable. Remove the CC-2, clean it thoroughly and reattach the cable connector to the cable. If this does not solve the problem, replace the CC-2 with a new cable connector. You can purchase the CC-2 from your in-lite dealer. Need advice or still have a problem? Contact your in-lite dealer or our Customer Service Department.

in-lite offers a five-year warranty on all fixtures. We do not guarantee operational hours. However, the manufacturer of the LED light sources used in our fixtures provides an indication of the service life of its light sources. This indication is 25,000 operational hours and is based on an ideal situation without any form of possible influences. Consequently, this cannot be compared to the actual circumstances under which a fixture with the LED light source is used. Factors such as weather, incorrect installation and alternating currents in the power supply can have a negative impact on the number of operational hours. More information on our warranty policy can be found on the Warranty & Repairs page.

It is not possible to dim 12 V lighting connected to the transformer. There are a few 230V wall lights and SMART light in the range that are dimmable. To choose the right dimmer, see the product page for the wall light concerned.

Yes, clean the light sensor using a wet cloth at least once a year.

Like the rest of your outdoor space, in-lite outdoor lighting requires regular maintenance. We recommend cleaning the fixtures regularly with a wet cloth.

Absolutely. Use the WATERLOCK accessory. The WATERLOCK lets you repair damaged fixture cables. To fix the cable, perform the following steps: 11. First make sure that the power supply to the cable is switched off. 12. Use small 4/6 mm² screw terminals no larger than 18 mm x 12 mm x 16 mm. 13. Cut the cable to size using cable cutters or a wire stripper. Is the cable damaged? Cut past the damaged section. 14. Use a fitting screwdriver to loosen the screws on one side of the screw terminal. 15. Insert the copper cable wire on one side of the screw terminal. 16. When connecting, make sure the entire copper wire is inside the screw terminal, so that only the plastic casing is visible. 17. Repeat steps 5 and 6 for the other cable. Important: Connect the right colors of the screw terminal together. 18. Tighten the screws again. 19. Place the screw terminal in the middle of the WATERLOCK. It is filled with gel to ensure a 100% waterproof connection. 20. Close the WATERLOCK securely, making sure you hear a “click”. Important: The WATERLOCK cannot be used to repair in-lite main cables (CBL 14/2 and CBL 10/2).

There could be several reasons for this. Here are a few tips for making a Bluetooth connection or reconnecting: 1. First check whether the smart light is receiving power through the cable. 2. In the settings in your phone or tablet, check whether Bluetooth is switched on. 3. Check whether there is a connection with the SMART HUB to which the smart light is connected. 4. Reduce the distance between the smart light installed (and already connected) and the SMART HUB. 5. Increase the distance between the smart light and other wireless devices. A disruption may occur. 6. Ensure that the distance between the smart light and large metal objects/structures is as large as possible and make sure that the smart light is not being blocked.

Yes, this is possible. You can dim or change the color of smart lights connected to the same cable at the same time. Use the dim slider or color presets for this. You cannot dim or change the color of smart lights connected to a different cable at the same time.

The smart light can be reset using a magnet. The placement of the magnet is indicated on the driver. 1. Place the magnet at the indicated spot or on the lens of the SMART SCOPE TONE. The smart light will flash briefly. This means that the smart light has detected the magnet, indicating that it is placed in the right spot. 2. Hold the magnet in this spot until the smart light flashes several times. 3. The magnet can then be removed and the smart light is now reset. It is important during installation to ensure that the driver is still reachable. This makes it possible to reset the smart light again in the future. In addition, a smart light can only be reset if receiving power, which means that the light zone must be switched on. A smart light that is not (yet) connected to a yard will continuously change light intensity.

There could be several reasons for this. Here are a few tips for making a Bluetooth connection or reconnecting: 1. First check whether the SMART BRIDGE is receiving power through the adapter. 2. In the settings in your phone or tablet, check whether Bluetooth is switched on. 3. Check whether there is a connection with the SMART HUB in that specific yard. 4. Reduce the distance between the SMART HUB installed (and already connected) and the SMART BRIDGE. 5. Ensure that the distance between the SMART BRIDGE and large metal objects/structures is as large as possible and make sure that the SMART BRIDGE is not being blocked.

With the SMART BRIDGE, the in-lite system can be integrated with ‘smart home’ systems like Google Home, Apple Homekit and Amazon Alexa. This means, for example, that you can use the Google Home app to operate the in-lite system.

A smart light can be installed tens of meters away from a SMART HUB-150. Smart lights also communicate with each other, which can increase the reach.

Yes, you can. Remove the SMART EXTENDER by resetting it. The SMART EXTENDER can now be found for a different Garden. Select the other Garden in the in-lite app under Settings --> Garden and Add the SMART EXTENDER here. Important: A connection to the Garden is needed to add the SMART EXTENDER.

Yes, you can switch off the SMART EXTENDER by removing the plug from the power outlet.

It is not possible to operate a smart light without a SMART HUB. If there is no SMART HUB in the yard, the smart light can be connected using an easy-lock, but cannot be added in the in-lite app. As a result, it cannot be operated and dimmed in the app.

Yes, you can reset the SMART EXTENDER by holding in the button for 15 seconds until it starts blinking. Important: The SMART EXTENDER is now no longer part of the Garden in the in-lite app. To add it again, go to Settings --> Garden --> SMART EXTENDER.

Certain parts are available separately through our dealers. If the part you need is not in stock, you can order it from us. If the part is one that is not easy to replace, the warranty and repair policy applies.

Yes, we offer an extensive five-year warranty on all parts. See our Warranty & Repairs page.

No, this is not possible. LED electronics in particular are susceptible to failures or fluctuations in the system. We wish to point out the fact that, if you use components in the in-lite system that are not from in-lite, the warranty no longer applies. In this case, we are unable to guarantee the quality of our products.

That is correct. Anyone can decide the name for the yard, even if shared with others using the app. A landscaper, for example, may give the yard a name that is relevant for his work, while the owner can give the yard a different name.

The in-lite app makes it possible to control 3 cable outlets on the transformer separately. It is not possible to control multiple fixtures on a single line separately.

The app settings can be shared using a special share function. Multiple devices can then operate the lighting. See the manual for the in-lite app.

Check in the settings of your phone/tablet whether you have given the in-lite app permission to use your location. If not, change this. Delete the routines already set and configure new ones.

There could be several reasons for this. Here are a few tips for making a Bluetooth connection or reconnecting: 1. First check whether the smart light is receiving power through the cable. 2. In the settings in your phone or tablet, check whether Bluetooth is switched on. 3. Check whether there is a connection with the SMART HUB to which the smart light is connected. 4. Reduce the distance between the smart light installed (and already connected) and the SMART HUB. 5. Increase the distance between the smart light and other wireless devices. A disruption may occur. 6. Ensure that the distance between the smart light and large metal objects/structures is as large as possible and make sure that the smart light is not being blocked.

Yes, this is possible. You can dim or change the color of smart lights connected to the same cable at the same time. Use the dim slider or color presets for this. You cannot dim or change the color of smart lights connected to a different cable at the same time.

The smart light can be reset using a magnet. The placement of the magnet is indicated on the driver. 1. Place the magnet at the indicated spot or on the lens of the SMART SCOPE TONE. The smart light will flash briefly. This means that the smart light has detected the magnet, indicating that it is placed in the right spot. 2. Hold the magnet in this spot until the smart light flashes several times. 3. The magnet can then be removed and the smart light is now reset. It is important during installation to ensure that the driver is still reachable. This makes it possible to reset the smart light again in the future. In addition, a smart light can only be reset if receiving power, which means that the light zone must be switched on. A smart light that is not (yet) connected to a yard will continuously change light intensity.

There could be several reasons for this. Here are a few tips for making a Bluetooth connection or reconnecting: 1. First check whether the SMART BRIDGE is receiving power through the adapter. 2. In the settings in your phone or tablet, check whether Bluetooth is switched on. 3. Check whether there is a connection with the SMART HUB in that specific yard. 4. Reduce the distance between the SMART HUB installed (and already connected) and the SMART BRIDGE. 5. Ensure that the distance between the SMART BRIDGE and large metal objects/structures is as large as possible and make sure that the SMART BRIDGE is not being blocked.

With the SMART BRIDGE, the in-lite system can be integrated with ‘smart home’ systems like Google Home, Apple Homekit and Amazon Alexa. This means, for example, that you can use the Google Home app to operate the in-lite system.

Try the following tips: 1. Reduce the distance to the installed (and previously connected) SMART HUB-150. 2. Disconnect any devices that are connected unnecessarily. 3. Make sure the Bluetooth connection is not disrupted by a material like metal or a microwave or Wi-Fi router.

The 'system' page contains all necessary information on installing our transformers. Select the relevant transformer and download the manual for more information. We emphasize that all HUB transformers must always be mounted in a covered space that is not exposed to rain or snowfall. If this is not possible, use a (SMART) HUB PROTECTOR. Following all instructions correctly will contribute to an even longer service life of the products that come with a five-year warranty.

The HUB-50/100 is equipped with two easy click connections. Strip a few cm from one end of the cable and place two cable ends next to each other. Strip around 8 mm from both cable ends using a cable stripper. Next, twist together the copper wires so that there are no loose wires. Click the Easy-Connect clip for the cable entry open and place one cable end in the entry. Secure the cable by pushing down the Easy-Connect clip and pull slightly on the cable to check whether it is securely in place. Do the same with the other cable end. If desired, you can connect a second cable to the transformer. Both cables will be controlled jointly by the transformer. The SMART HUB-50/100 is equipped with three easy click connections. If desired, you can connect a second and/or third cable to the transformer. The cables can be controlled separately using the in-lite app.

The maximum capacity of the HUB-50 is 50 VA. The HUB-100 can handle up to 100 VA, while the SMART HUB-150 can be used for a maximum of 150 VA in lighting. You can determine the appropriate (number of) transformers by adding up all the VA values of the lighting in the yard. The VA value of each fixture can be found on the packaging and in the installation manual for that fixture.

The output of the transformer is indicated in VA instead of watts (W) because this corresponds to the VA indication of our lighting. See the transformer manual for more information.

We emphasize that all HUB transformers must always be mounted in a covered space that is not exposed to rain or snowfall and at a minimum height of 50 cm above the ground. If this is not possible, use a (SMART) HUB PROTECTOR. Following all instructions correctly will contribute to an even longer service life of the products that come with a five-year warranty.

It is only necessary in exceptional cases to reset the transformer. To reset the HUB-50/100, it must be switched off completely. If this does not solve the problem, remove the plug from the outlet and plug it in again after around 10 seconds. This type of transformer does not have a separate reset button. You reset the SMART HUB-150 by holding in the button on the right side (for at least 15 seconds) until the button starts flashing blue.

The HUB-50/100 remembers the last settings used, even when not receiving power. If you reconnect the transformer to the power supply, it will go back to the last setting that was used.

The number of lights depends on the total installation value (VA) of the lighting you wish to connect. You can connect up to 50 or 100 VA in fixtures to the HUB-50/100, respectively, while the SMART HUB-150 can power up to 150 VA in fixtures. Important: The BIG NERO (NARROW) is an exception, as a maximum of four, seven and nine BIG NERO (NARROW) can be connected to the HUB-50, HUB-100 and SMART HUB-150, respectively, divided over two or three cable outlets. The BIG NERO (NARROW) can only be connected to a 10/2 cable with a maximum length of 40 meters.

The indicator light on the transformer will flash rapidly if an overload or short circuit is detected. The cause of the overload or short circuit must be resolved. The transformer can then be restarted by touching the “on” button on the touchscreen.

The indicator light on the transformer will flash slowly if there is a risk of an overload occurring. The cause of this overload must be resolved. The transformer will then be active again immediately.

Yes, a separate EVO FLEX DRIVER 1 is needed for every EVO FLEX. Lock the grey connectors together. It is not possible to connect several EVO FLEX strips together.

No, the DISC BASE and DISC BASE TRIPLE can only be used with the DISC PENDANT 100-230V.

Yes, they can. The DISC PENDANT 100-230V fixtures can be operated separately.

Yes, the EVO FLEX can easily be cut to size along the indicated markings. These markings are indicated by a scissors symbol. If the EVO FLEX is cut to size, the ends must be covered with the EVO FLEX WATERLOCK, which is included with the EVO FLEX DRIVER 1. The EVO FLEX PROFILE accessory can also easily be cut to size with a saw. We recommend using a saw with small teeth.

No, this is not possible. Every EVO FLEX must have its own EVO FLEX DRIVER 1. Connect the grey cable of the EVO FLEX DRIVER 1 to the EVO FLEX and connect the black cable to the EASY-LOCK. It is also not possible to use the EVO FLEX in combination with a SPLITTER.

No, the EVO FLEX cannot be used in combination with a SPLITTER.

Yes, the EVO FLEX with EVO FLEX DRIVER 1 can also be used under water. Keep in mind that the mini-connectors must be placed outside the water or used in combination with a WATERLOCK. A mini-connector is the link between the fixture and the EASY-LOCK (or extension cord/CBL-EXT CORD). If the EVO FLEX DRIVER 1 is also placed under water, the WATERLOCK must be used to make the mini-connector between the EVO FLEX and the EVO FLEX DRIVER 1 waterproof.

Yes, the EVO FLEX DRIVER 1 also be installed under the surface.

Yes, this is possible using the EVO FLEX EXT-CORD 1. This is the only extension cord that can be connected to it and can be recognized by its grey color. The EVO FLEX EXT-CORD 1 is one meter long, which is the maximum length that can be used. An in-lite extension cord can be used between the EASY-LOCK and the EVO FLEX DRIVER 1. The maximum extension cord length is four meters. Use one of the other standard in-lite extension cords (CBL-EXT CORD).

Yes, the EVO FLEX DRIVER 1 can also be placed under water. Keep in mind that the mini-connectors must be placed outside the water or used in combination with a WATERLOCK. A mini-connector is the link between the EVO FLEX and the EVO FLEX DRIVER 1 and between the EVO FLEX DRIVER 1 and the EASY-LOCK (or extension cord/CBL-EXT CORD).

The detection angle or area is 40 degrees vertically and 105 degrees horizontally. See the MOVE and SMART MOVE product pages for more information.

Check whether the motion detector is still connected properly, that the transformer is set properly and/or whether the motion detector (front) is clean. Otherwise, check the manual. If this concerns a SMART MOVE, it is also possible that the solar panel has not charged the internal battery. To charge it, set it in direct daylight for around three hours. Still not working? Contact your landscaper or dealer who sold you the product.

The MOVE and SMART MOVE motion detectors are triggered by radiant heat. Small animals do not emit enough heat, so the motion detector will not respond to them.

Yes, clean the MOVE/ SMART MOVE motion detector sensor using a wet cloth at least once a year.

Yes, the MOVE and SMART MOVE have rain protection and an IP value of 65.

Yes, but only in a vertical direction by tilting the MOVE or SMART MOVE motion detector downwards. This is done to limit the detection area.

No, but tilting the MOVE or SMART MOVE motion detector downwards can limit the detection area.

No, this is not possible. The SMART MOVE motion detector was developed specially for use with the SMART HUB-150.

Yes, because up-to-date SMART MOVE software ensures that your SMART MOVE will function properly. If new software is available, it will be offered through the in-lite app. An update button will then be displayed in the routine screen. To download the new software, make sure you have a good 3/4/5G internet connection and make a Bluetooth connection with the SMART-HUB 150. Open the app and, after a few minutes, check whether an update is displayed in the routine screen.

If the SMART MOVE is sufficiently charged, the indicator light will blink slowly. If the indicator light is not blinking, the SMART MOVE is not yet fully charged. Place the SMART MOVE in daylight until the indicator light starts blinking.