• High-quality Dutch design
  • Energy efficient & durable
  • Easy & flexible
  • 5 year warranty
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Service

Frequently Asked Questions

Help

How can I file a claim against the warranty?

Information can be found on the warranty and repairs page. We recommend always registering your purchase so we can help you quickly, if needed.

I accidentally punctured the cable. What should I do?

The main cable or a branch has been punctured
If the main cable or a branch has been punctured, it is advisable to cut the cable completely. Depending on the situation, you can either reconnect the two cable ends using a cable connector (CC-2) or place an extra piece of cable using two cable connectors. This video shows you how. Remember to always check the total output after a cable break. After installing one cable connector, a maximum of 50 watts of fixtures can be attached. If you have connected more than 50 watts of fixtures, use an extra cable connector. When using two cable connectors, the maximum limit is 100 watts of lighting. Add cable caps to the ends for a tidy finish. 

The extension cord has been punctured
If the extension cord has been punctured, it can be easily replaced with a new extension cord. The extension cord is available in several lengths and can be found in the System category (CBL EXT CRD).

The fixture cable has been punctured
If the cable attached to the fixture has been punctured, contact our Customer Service Department for advice. 

I think the Easy-Lock for my outdoor lighting is defective, what should I do?

First, make sure the lighting is connected correctly. Visit the Installation Tips page for more information. Test the Easy-Lock by replacing it with another (functioning) fixture. Also check fixtures with an incandescent or halogen bulb by replacing the bulb. Still no luck? Then contact the gardener or dealer where the product was purchased. They can also provide a replacement Easy-Lock.

I think the light sensor for my transformer is defective. Is it available separately?

Yes, these are available separately from our dealers. To be sure that the light sensor is defective, check the following:

  • Is the light sensor mounted correctly? See the video on installing the transformer & light sensor.
  • Is the button on the transformer set to DUSK TO DAWN (D/D) or to the timer (number of hours)?
  • Is the light sensor affected by artificial light? This is easy to check by covering the light sensor with a dark cloth. The lights should turn on after a few seconds. If the lights turn on, move the light sensor to a location away from the artificial lighting.
  • Has the cable for the light sensor been extended? Make sure this has been done correctly. See the video on extending the light sensor cable.

If the lights do not turn on after checking the above points, then the light sensor is probably defective. Separate light sensors are available from our dealers. If the dealer does not have it in stock, they can order it from us.

My lighting is blinking. How can I fix this?

There are several possible reasons why your lighting is blinking, either in full or in part. 


A single light is blinking
If a single light is blinking, there is a probably a problem with the cable connection (Easy-Lock). Unscrew the Easy-Look, clean it thoroughly and reattach the connector to the cable. This video shows you how. If this does not solve the problem, replace the Easy-Lock. You can request an Easy-Lock free of charge from our Customer Service Department or obtain one from an in-lite dealer. 

All lights are blinking
If all connected lights are blinking, the transformer is most probably not receiving enough power. Plug the transformer into a different outlet (not in the same block) and see if this solves the problem. 

If this does not help, unplug the transformer from the power outlet and check whether the cable is connected to the transformer correctly. Check whether the cable lugs are secure under the screws. 

Lighting from a branch is blinking
If the lighting from a branch in the cable is blinking, the problem is most likely the cable connector (CC-2) that connects the branch to the main cable. Remove the CC-2, clean it thoroughly and reattach the cable connector to the cable. This video shows you how. If this does not solve the problem, replace the CC-2 with a new cable connector. You can purchase the CC-2 from your in-lite dealer. 

Need advice or still have a problem? Contact your in-lite dealer or our Customer Service Department.
 

My stainless steel outdoor fixture is rusty, what should I do?

Even though stainless steel is rust-resistant, dirt, fertilizers and salt can cause it to rust. You can solve this problem with our simple maintenance tips.

Part of my outdoor lighting is missing or defective, what should I do?

Certain components are available separately through our dealers. If they do not have it in stock, they can order it from us. If the component can not be easily replaced, the warranty and repair policy will apply. 

There are water droplets in my outdoor light. Is that a problem?

Since outdoor lights are in the yard all year round, condensation can occasionally form on the inside of the fixtures. This is a natural process and occurs when the humidity level and temperature in the light differ from the air outside the light. In other words, it has nothing to do with the permeability of the fixture. In-lite outdoor lights are designed so that the light source and electronics are fully protected from moisture. Differences in construction can mean that some fixtures will form more condensation than others. But this is not a problem. When the weather conditions change, the condensation will disappear on its own.

What should I do if a single outdoor fixture does not switch on?

Check that the fixture is correctly connected to the low-voltage cable. Refer to the Installation Tips page, product installation recommendations and the product manual to learn how. Test the Easy-Lock by replacing it with another (functioning) fixture. Check the light source of fixtures with an incandescent or halogen bulb by replacing the bulb. Still no luck? Then contact the gardener or dealer where the product was purchased. They can also provide a replacement Easy-Lock.

What should I do if my outdoor lighting fails to switch on no matter which transformer program I use?

Make sure the transformer is installed correctly. Refer to the Installation Tips page and the manual. If it is installed correctly, check for a possible power failure by checking the red reset button on the bottom of the transformer. It should be pushed in. If the button is not pushed in, the transformer probably experienced an overload. Press the red button to reset the transformer. Still not working? Then please contact one of our dealers.

What should I do if my outdoor lighting does not come on when it is dark outside?

Check the following points:

  • Is the light sensor mounted correctly? See the video on installing the transformer & light sensor.
  • Is the button on the transformer set to DUSK TO DAWN (D/D) or to the timer (number of hours)?
  • Is the light sensor affected by artificial light? This is easy to check by covering the light sensor with a dark cloth. The lights should turn on after a few seconds. If the lights turn on, move the light sensor to a location away from the artificial lighting.
  • Has the cable for the light sensor been extended? Make sure this has been done correctly. See the video on extending the light sensor cable.

If the lights do not turn on after checking the above points, then the light sensor is probably defective. Separate light sensors are available from our dealers. If the dealer does not have it in stock, they can order it from us.

What should I do if my outdoor lighting stays on longer than I have set the transformer for?

Be sure to mount the light sensor for the transformer in a location where it will not be affected by artificial light, such as car headlights or street lights. Also visit our Installation Tips page.

Where can I buy a new Easy-Lock?

Easy-Locks are available through our dealers. If they do not have the item in stock, they can order it from us.

Which fixtures should I choose?

We can imagine that you might want a little help choosing the right lighting for your yard. Our Product Advisor shows you which fixtures are the most suitable for each yard element and how to incorporate them into your lighting plan. 

Do you have a question that is not shown?

Can you not find the answer to your question? Then please contact us!

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