First, make sure the lighting is connected correctly. Visit the Installation Tips page for more information. Test the Easy-Lock by replacing it with another (functioning) fixture. Also check fixtures with an incandescent or halogen bulb by replacing the bulb. Still no luck? Then contact the gardener or dealer where the product was purchased. They can also provide a replacement Easy-Lock.
Yes, these are available separately from our dealers. To be sure that the light sensor is defective, check the following:
If the lights do not turn on after checking the above points, then the light sensor is probably defective. Separate light sensors are available from our dealers. If the dealer does not have it in stock, they can order it from us.
Rest assured that you can leave our fixtures outdoors in freezing or snowy weather. Extreme garden conditions have been considered during the design.
Caution! The submersible SUB spotlight must be moved above ground during periods of frost. The spotlight is suitable for use at water temperatures between 4 and 35 degrees. Make sure you remove the SUB from the water in time to prevent freezing.
Yes, our system is completely safe. It is also safe for playing children and pets that dig. More advantages can be found on the 12 volt outdoor lighting page.
Yes, we offer a comprehensive warranty. Visit our warranty & repairs page for more information.
There are several possible reasons why your lighting is blinking, either in full or in part.
A single light is blinking
If a single light is blinking, there is a probably a problem with the cable connection (Easy-Lock). Unscrew the Easy-Look, clean it thoroughly and reattach the connector to the cable. This video shows you how. If this does not solve the problem, replace the Easy-Lock. You can request an Easy-Lock free of charge from our Customer Service Department or obtain one from an in-lite dealer.
All lights are blinking
If all connected lights are blinking, the transformer is most probably not receiving enough power. Plug the transformer into a different outlet (not in the same block) and see if this solves the problem.
If this does not help, unplug the transformer from the power outlet and check whether the cable is connected to the transformer correctly. Check whether the cable lugs are secure under the screws.
Lighting from a branch is blinking
If the lighting from a branch in the cable is blinking, the problem is most likely the cable connector (CC-2) that connects the branch to the main cable. Remove the CC-2, clean it thoroughly and reattach the cable connector to the cable. This video shows you how. If this does not solve the problem, replace the CC-2 with a new cable connector. You can purchase the CC-2 from your in-lite dealer.
Need advice or still have a problem? Contact your in-lite dealer or our Customer Service Department.
Even though stainless steel is rust-resistant, dirt, fertilizers and salt can cause it to rust. You can solve this problem with our simple maintenance tips.
Certain components are available separately through our dealers. If they do not have it in stock, they can order it from us. If the component can not be easily replaced, the warranty and repair policy will apply.
Since outdoor lights are in the yard all year round, condensation can occasionally form on the inside of the fixtures. This is a natural process and occurs when the humidity level and temperature in the light differ from the air outside the light. In other words, it has nothing to do with the permeability of the fixture. In-lite outdoor lights are designed so that the light source and electronics are fully protected from moisture. Differences in construction can mean that some fixtures will form more condensation than others. But this is not a problem. When the weather conditions change, the condensation will disappear on its own.
in-lite design bv
4207 HB Gorinchem, The Netherlands
+31 18 46 88 760 | firstname.lastname@example.org
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