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Returns
Despite our care to ensure you always order the right product from us, you can of course return your order to us.
Conditions
- The product is complete and in its original packaging
- We have a 14-day return policy
- The return form is completed and enclosed with the return parcel
- Return costs are for your own account
If you bought in-lite products through a landscaper or from a dealer, please contact your landscaper or dealer.
How do I return my order or product?
To return your order or product, please complete the return form below. Then print the return form, fill it in and add it to the return package.
Where do I send my return parcel to?
You will find the return address on the return form (in-lite design bv, Attention to Return shipment, Stephensonweg 18, 4207 HB Gorinchem, The Netherlands). The costs for returning are for the buyer's account..
When will I get my refund?
We will process your return within 14 days of receipt back to our warehouse. You will be refunded via your original payment method.
I bought a product through my landscaper or dealer and want to return it. Can you help me?
If you bought in-lite products through a landscaper or dealer, please contact your landscaper or dealer.
I have another question about my order.
Can't find what you're looking for or have a question about your order? Please, visit our .