Privacy policy of in-lite Design B.V.

Identity
This privacy statement is used by in-lite Worldwide B.V., registered with the Chamber of Commerce under number 53103440, on its website https://in-lite.com/.

Postadres:
in-lite Design B.V.
Stephensonweg 18
4207HB
Gorinchem

Visiting address:
Stephensonweg 18
4207HB
Gorinchem

Telefoonnummer:
+31 18 18 46 88 760

Our e-mail addresses:

General
We attach great importance to the careful handling of personal data. Personal data is therefore carefully processed and secured by us. In our processing, we comply with the requirements of the General Data Protection Regulation. In this declaration, we explain which personal data we collect and use, and for what purpose. We recommend that you read this declaration carefully.

Scope of this privacy statement
This privacy statement covers our websites and our mobile apps.

Security
We make every effort to secure our websites and our apps against misuse and unauthorised access to personal data. We do this, for example, through SSL secure connections and other security tools. It is your responsibility to secure the devices with which you visit our websites or use our apps, for example with a virus scanner.

Personal data
We distinguish between two categories of personal data. We process personal data from business users, such as dealers and gardeners. And we process personal data from consumers.

We process the following personal data from you, indicating for what purpose we process it, and for how long we retain or process such personal data.

#

Personal Data

Reason (Purpose)

Legal Basis

How long processed/stored?

1

Email address

Login or for sending newsletters.

In case of newsletter: consent. In case of login: performance of agreement.

As long as there is an account.

2

Password

Login

Legitimate interest.

As long as there is an account.

3

IP address

Technical necessity, to present web pages and API results for the App.

Legitimate interest.

These data are removed after log rotation.

4

Language preference

Remembering preferred language.

Legitimate interest.

As long as there is an account.

5

Newsletter subscription (Yes or No)

Whether consent is given.

Legitimate interest.

After unsubscribing, this data is deleted (and no more newsletters are sent).

6

First and last name

For communication and order processing.

In case of communication: legitimate interest. In case of order processing: performance of agreement.

As long as there is an account.

7

Company name (business order)

Business order

Legitimate interest.

As long as there is an account.

8

Phone number

Customer contact communication (initiated by the customer).

Legitimate interest.

As long as there is an account.

9

Addresses

Address book for invoicing and/or shipping.

Legitimate interest.

As long as there is an account.

10

Wishlist

Providing wishlist functionality.

Legitimate interest.

As long as there is an account.

11

Collected form data (if you use a form) (further detailed in point 24 and beyond)

Follow-up on request/question.

Legitimate interest.

Data is deleted after follow-up on request or question.

12

Collected chat data (if you use chat)

Follow-up on request/question.

Legitimate interest.

Data is deleted after follow-up on request or question.

13

Images/information about the garden (if you use Lab)

Follow-up on request/question.

Legitimate interest.

Data is deleted after follow-up on request or question.

 

If you use the app, the following personal data will be processed in addition to data under numbers 1, 2 and 3:

#

Personal Data

Reason (Purpose)

Legal Basis

How long processed/stored?

14

Object list with configuration (which in-lite devices you own)

To use the app, a list of purchased devices must be available.

Legitimate interest.

As long as there is an account.


If you are a dealer or gardener, the following personal data will be processed, in addition to the data listed under numbers 1 to 12.

#

Personal Data

Reason (Purpose)

Legal Basis

How long processed/stored?

15

Companyname

To connect you to a company.

Legitimate interest.

As long as there is an account.

 

If you have placed an order, the following personal data will be processed:

#

Personal Data

Reason (Purpose)

Legal Basis

How long processed/stored?

16

Order details (such as number, invoice number, order lines, payment and order method, among others)

Tracking order, shipping order, administration and handling any warranty.

Justified interest, and in other cases (fiscal) legal obligation.

7 years.

 

If you apply, via the website, the following personal data will be processed:

 

#

Personal Data

Reason (Purpose)

Legal Basis

How long processed/stored?

17

First and last name

Communication regarding job application.

Legitimate interest

Up to four weeks after the end of the application process, unless the applicant consents to longer retention (in which case, up to twelve months).

18

Email address

Communication regarding job application.

Legitimate interest

 

19

Date of birth (optional)

?

?

 

20

LinkedIn (optional)

Ability to view profile.

Legitimate interest

 

21

Education/experience (optional)

Assessment of suitability.

Legitimate interest

 

22

CV (optional)

Assessment of suitability.

Legitimate interest

 

23

Motivation letter

Assessment of motivation.

Legitimate interest

 

If you use forms on our website, we process the following personal data:

 

#

Personal Data

Reason (Purpose)

Legal Basis

How long is it processed/stored?

24

First and Last Name (including prefixes)

For customer contact and customer service, we require the customer’s first and last name. We also need this information to execute an agreement and/or customer request. These details are also important for registering a purchase (warranty) or signing up for the image bank. The customer must also provide their first and last name when creating an account on the website.

Legitimate interest.

We store this data as long as the customer has a user account on the website or until the issue is resolved and further contact is no longer necessary.

25

Phone Number

The customer's phone number is needed for customer service and contact. It is important to be able to reach the customer for executing an agreement or request. When creating an account on the website, the customer’s phone number is required, as well as for registering a purchase (warranty).

Legitimate interest.

 -

26

Email Address

We need an email address to create the customer’s user account, maintain contact for support, and execute agreements and/or customer requests. The email address is also required to register a purchase for warranty or to register a photo in the image bank.

Legitimate interest.

 –

27

Address (postal code/city/country/region)

We require the customer's address to send invoices, deliver goods, register products (warranty), create an account on the website, and maintain contact with the customer. The address is also important for executing an agreement and/or request.

Legitimate interest.

 -

28

Problem description and subject

We need this information to properly assist the customer.

Legitimate interest.

We store this data until further customer contact is no longer necessary.

29

Order Number

This information is required to execute the agreement between us and the customer.

Legitimate interest.

 –

30

Product Name

This information is required to execute the agreement between us and the customer and to register products for warranty.

Legitimate interest.

–

31

Number of Products

This information is required to execute the agreement between us and the customer and to register products for warranty.

Legitimate interest.

 –

32

Return Reason

This information is required to execute the agreement between us and the customer.

Legitimate interest.

We store this data until further customer contact is no longer necessary.

33

Return Explanation

This information is required to execute the agreement between us and the customer.

Legitimate interest.

 –

34

Message Subject

This information is required to execute the agreement between us and the customer and to assist the customer with any issues (customer contact and support).

Legitimate interest.

 –

35

Question/Comment

This information is needed to process a request, maintain customer contact/support, register photos for the image bank, and register a purchase (warranty). It is also required to maintain an account on the website.

Legitimate interest.

 –

36

Company Name

We need a company name to process business orders, maintain a user account on the website, and register photos in the image bank.

Legitimate interest.

We store this data as long as the customer has a user account on the website.

37

Job Title

This information is required to complete the user account.

Legitimate interest.

 –

38

Invoice Email Address

This information is required to complete the user account and send the invoice.

Legitimate interest.

 –

39

VAT Number

This information is required to complete the user account and process VAT details for invoicing.

Legitimate interest.

 –

40

URL of the Customer’s Business Website

This information is required to complete the user account.

Legitimate interest.

 –

41

Purchase Date

Registration of a purchase (warranty).

Legitimate interest.

This data is not stored longer than the warranty period.

42

Proof of Purchase/Receipt

Registration of a purchase (warranty).

Legitimate interest.

 –

43

Images

Images are needed to maintain customer contact regarding specific questions and to fulfill customer requests.

Legitimate interest.

The images are stored for 7 years after the contract is closed.

44

Add campaign track history

Measuring the success of marketing campaigns.

Legitimate interest.

This data is stored until the end of a marketing campaign.

 

Justified interest
When we process your personal data on the basis of legitimate interest, we do so with consideration for your fundamental rights and freedoms.

 

Responding to a vacancy
If you leave data via our website as part of a job application, we and our partners will only use this data for the purpose of the application procedure for the vacancy you applied for. If the vacancy you have applied for is filled, or withdrawn, we will destroy the data you have left, such as curriculum vitae, photo and motivation letter, unless we have obtained your permission to keep the data longer for possible future vacancies.

The basis on which we process personal data is: the (pre-contractual) performance of an (employment) agreement.

Please note that a passport photo, place or country of birth and memberships on trade unions, sexual orientation, health status are special personal data. You do not need to mention these in your curriculum vitae or cover letter, nor is it relevant when assessing your application.

Third parties (processors)
We may engage third parties to process personal data on our behalf. These third parties are in that case referred to as "processors". These processors always act under our responsibility and may not use the personal data for their own purposes. We have concluded processing agreements with these third parties.

Such as:

  • hosting provider;

  • Other service providers (such as forms, chat, marketing (agencies), web builder, ticketing system, (Google) analytics and tools for following up queries and/or applications.

Personal data may be processed outside the E.U. or E.E.R.. This usually involves the United States. We will ensure that in this case the third parties processing your personal data under the Trans-Atlantic Data Privacy Framework are certified, or work with the E.U. model contracts for transfer.


Third parties (controllers)
We may also engage third parties who do not process personal data on our behalf, but on their own behalf. In this case, these third parties are called "processors". These processors themselves determine the purpose and means of processing. These are payment providers and parcel delivery companies. In some cases (if you submit a request as part of in-lite LAB), a landscaper/garden architect affiliated with us receives your personal data from us so that proposals can be made.

Personal data may be processed outside the E.U. or E.E.R.. This usually involves the United States. We then ensure that the third parties processing your personal data under the Trans-Atlantic Data Privacy Framework are certified or work with the E.U.'s model transfer contracts.

Cookies
Our website sets cookies. We have set out how we deal with cookies in a separate cookie declaration.

Third-party websites or services
This statement does not apply to third-party websites or services linked or connected to our website through links, or otherwise. We cannot guarantee that these third parties will treat your personal data reliably or securely. We advise you to read the privacy statements or other (general) terms and conditions of these websites or services before using the websites or services of these third parties.


Questions, rights of access, correction and deletion
For questions about our privacy policy or questions about access and changes to (or deletion of) your personal data, please contact us at any time. To prevent misuse, we may ask you to identify yourself adequately when doing so. For example, by logging in to your account once.

Your rights
You have the following rights pursuant to the AVG:

  • The right to access and rectify or erase personal data or restrict processing, as well as the right to object to (further) processing.

  • The right to take away and/or transfer your data.

  • If the processing of personal data is based on consent, you have the right to withdraw this consent at any time.

  • You have the right to lodge a complaint with the Personal Data Authority about the processing of your personal data by us.
      

Change
We reserve the right to change this privacy statement at any time. Therefore, please check this text regularly to ensure that you are aware of the latest version.