Warranty Claim B2B

In the unlikely event that there is something wrong with an in-lite product, a warranty claim can be made within the set warranty conditions. We ask that you always first examine the product yourself and, where possible, fix it yourself. If this fails, please follow the steps below:

• Fill out the Warranty Claim form at the bottom of this page.

• You will receive an email confirming your warranty claim notification.

• Our customer service will handle your warranty claim and reach out to you.

Any questions?

Do you have any questions about the procedure or the status? Call our customer service at + 1888 202 9961. We will be happy to help you. Our opening hours are Monday to Friday from 8AM - 4PM (EST) . Important! Do not save products for warranty claims. We obviously try to process the claim as soon as possible, but please allow for a processing time of about 1.5 to 2 weeks. From a service point of view to your customer, we therefore request that you report the product directly to us.

Warranty Claim form

Notice! Each product must be added separately. If you have several of the same type of product or receipt, please duplicate the first item and edit the data where necessary. To process the product, we ask you to fill out the form as completely as possible.