Warranty Claim B2B

In the unlikely event that there is something wrong with an in-lite product, a warranty claim can be made within the set warranty conditions. We ask that you always first examine the product yourself and, where possible, fix it yourself. If this fails, please follow the steps below:

• Fill out the Warranty Claim form at the bottom of this page.

• You will receive an email confirming your warranty claim notification.

• Our customer service will handle your warranty claim. If the item needs to be handled by our technical service, you will receive an email from our customer service with a return label.

• Please make sure that the package is ready in time for our parcel service. Make sure the item is always packed according to our packing tips.

• Once the package is received by us, our technical department will check it and then process it. They will assess whether the product can be repaired or replaced.

• Finally, you will receive the repaired or replacement product back with an assessment form indicating how the product was assessed and handled by our technical service.

Any questions?

Do you have any questions about the procedure or the status? Call our customer service at +31 18 46 88 760. We will be happy to help you. Our opening hours are Monday to Friday from 08:30 to 17:00. Important! Do not save products for warranty claims. We obviously try to process the claim as soon as possible, but please allow for a processing time of about 1.5 to 2 weeks. From a service point of view to your customer, we therefore request that you report the product directly to us.

Warranty claim form

Please note! Each product must be added separately. If you have several of the same type of product or receipt, please duplicate the first item and edit the data where necessary. To process the product, we ask you to fill in the form as completely as possible.