Warranty claim
In the unlikely event that there is something wrong with an in-lite product, a warranty claim can be made within the stipulated warranty conditions. We ask that you always examine the item yourself first and, where possible, fix it yourself. If this does not work, please follow the steps below:
Fill out the Warranty Claim Form at the bottom of this page.
You will receive an email confirming your warranty claim notification.
Our customer service will handle your warranty claim. If the item needs to be handled by our technical service, you will receive an email from our customer service with a return label.
Please make sure that the item is always packed according to our packaging guidelines.
Once your package is received by us, our technical department will check it and process it. They will assess whether the product can be repaired or replaced. Finally, you will receive the repaired or replacement item back with an assessment form indicating how the item was assessed and handled by our technical service.
Any questions?
Do you have questions about the procedure or the status of your warranty claim? Call our customer service team at +31 18 46 88 760. We will be happy to help you. Our opening hours are Monday to Friday from 08:30 to 17:00.
Instructions for Warranty Claim
To optimize the quality of our service and assist you more promptly with processing your warranty claim, it is important that it is submitted correctly. Individuals who have purchased their products directly through our webshop can submit a warranty claim using the form below. For all other purchases, we kindly request that you handle the warranty claim through the appropriate channel.
Via your landscaper: Please contact your landscaper for further handling of the warranty claim.
Via an official in-lite dealer: Please contact your dealer for further handling of the warranty claim.
Via the in-lite webshop: Please fill out the registration form below to submit your warranty claim.
This enables us to provide a more efficient service and assist you even better.